Resmed 30 Day Money Back Guarantee on Devices and Masks

Offer Overview

Limited to one device and one mask refund per customer within a one‑year period, Resmed Asia Pacific offers a 30 Day Money Back Guarantee to customers who are not completely satisfied with their new Resmed product(s) purchased from a Resmed Authorised Dealer between 1 May 2020 and 31 December 2026. Subject to the terms and conditions below:

Updated and Valid from 13 October 2025

Resmed 30 Day Money Back Guarantee

Terms and conditions
 

  1. Resmed Asia Pacific ABN 86 070 076 470 of 1 Elizabeth Macarthur Drive, Bella Vista NSW 2153 (Resmed sleepvantage) offers a 30 Day Money Back Guarantee to customers who are not completely satisfied with their new Resmed product(s), purchased from a Resmed Authorised Dealer between 1 May 2020 and 31 December 2026, subject to these terms and conditions (Offer).

     
  2. Under the Offer, if a customer who purchases Resmed product(s) set out in the table in paragraph 3 from a Resmed Authorised Dealer is not completely satisfied, they may return the item(s) to the Resmed Authorised Dealer where they purchased the Resmed product(s), at their expense, for a full refund to the value of the original cost of the returned item(s), provided:
     
    1. the customer contacted the Resmed Authorised Dealer if they experienced any issues for support and possible solutions;
       
    2. all components of the Resmed product(s) are returned to the same Resmed Authorised Dealer within 30 days of purchase. For new Resmed product(s) that are available for pre-order, the 30 days will commence from the date the items are received. For AirMini-related products that have been purchased separately to create a system and either the device or mask is being returned, these include:
      1. AirMini device, AirMini mask packs and accessories may include:
        1. AirMini device, AirMini F20, F30 or N20 Setup Pack, AirFit N30 for AirMini Mask Pack, AirFit P10 AirMini Mask Pack, F20/F30, N20, N30 or P10 AirMini Connectors and AirMini Tubing.
        2. AirMini accessories can only be returned if purchased with an AirMini device or if purchased to convert an existing compatible mask for their AirMini device.
           
      2. Masks not including AirMini mask packs may include Resmed masks listed in clause 3a.
         
    3. there is no damage as a result of improper use or contamination due to cigarette, pipe, cigar, or other smoke;
       
    4. the customer has provided the Resmed Authorised Dealer with proof of purchase for the returned Resmed product(s); and
       
    5. the customer is a member of Resmed sleepvantage with a valid Resmed sleepvantage membership number.
      • If the customer is not already a Resmed sleepvantage member, membership is free of charge and the customer can sign up online at www.sleepvantage.com.au/register.

       
  3. This offer is only available for change of mind if the item is returned in its original packaging, in a resellable condition.

     
  4. The Offer:
    1. applies only to the Resmed products set out in the table below:
      Product Code Description

      Resmed devices and selected accessories
      39107 AirSense 11 Elite 4G
      39108 AirSense 11 AutoSet 4G
      37316 AirSense 10 AutoSet
      37460 AirSense 10 Elite 4G
      37457 AirSense 10 AutoSet 4G
      37458 AirSense 10 AutoSet for Her 4G
      37459 AirCurve 10 CS PaceWave 4G
      38140 AirMini
      38825 F20/F30 AirMini Setup Pack
      38823 N20 AirMini Setup Pack
      38010 F30 AirMini Setup Pack
      38011 F20 AirMini Setup Pack
      38843 F20/F30 Connector for AirMini
      38880 N30 Connector for AirMini
      38844 N20 Connector for AirMini
      38845 P10 Connector for AirMini
      38822 AirMini Tubing

      AirFit/AirTouch masks
      38824 AirFit P10 AirMini Mask Pack
      63875 AirFit P30i Starter Pack: Standard
      63876 AirFit P30i Starter Pack: Small
      62904 AirFit P10
      62914 AirFit P10 for Her
      63520 AirFit N20 for Her: Small
      63521 AirFit N20: Medium
      63522 AirFit N20: Large
      63723 AirFit N20 Classic: Small
      63724 AirFit N20 Classic: Medium
      63725 AirFit N20 Classic: Large
      63430 AirFit F20: Small
      63431 AirFit F20: Medium
      63432 AirFit F20: Large
      63433 AirFit F20 for Her: Small
      63434 AirFit F20 for Her: Medium
      64037 AirFit F20 NM: Small
      64038 AirFit F20 NM: Medium
      64039 AirFit F20 NM: Large
      63858 AirFit N30i Starter Pack: Standard
      63859 AirFit N30i Starter Pack: Small
      38878 AirFit N30 AirMini Mask Pack
      64206 AirFit N30 Starter Pack
      63336 AirFit F30i: S/SML
      63337 AirFit F30i: S/STD
      63338 AirFit F30i: M/STD
      63339 AirFit F30i: W/STD
      63340 AirFit F30i: M/LGE
      63375 AirFit F30i NM: S/SML
      63376 AirFit F30i NM: S/STD
      63377 AirFit F30i NM: M/STD
      63378 AirFit F30i NM: W/STD
      63379 AirFit F30i NM: M/LGE
      64126 AirFit F30: Small
      64127 AirFit F30: Medium
      64645 AirFit F40: SW/STD
      64646 AirFit F40: M/STD
      64647 AirFit F40: L/STD
      62302 AirTouch N30i Starter Pack: Standard
      62303 AirTouch N30i Starter Pack: Small
      62371 AirTouch N30i: SW/STD
      62372 AirTouch N30i: M/STD
      62373 AirTouch N30i: L/STD
      62374 AirTouch N30i: SW/SML
      62375 AirTouch N30i: M/SML
      62376 AirTouch N30i: L/SML
      62450 AirTouch F30i Comfort: SW/SML
      62451 AirTouch F30i Comfort: M/SML
      62452 AirTouch F30i Comfort: SW/STD
      62453 AirTouch F30i Comfort: M/STD
      62454 AirTouch F30i Comfort: L/STD
      62455 AirTouch F30i Comfort: M/LGE

      Note: If the customer purchases the AirTouch F20/N20 Starter Kit and is not satisfied with the AirTouch UltraSoft™ memory foam cushion, they can convert to the AirFit InfinitySeal™ silicone cushion under the 14-Day AirTouch UltraSoft Memory Foam Cushion Replacement Guarantee Offer. See 14-Day AirTouch UltraSoft Memory Foam Cushion Replacement Guarantee Offer terms and conditions for further details.
       
    2. only applies to customers who purchase from a Resmed Authorised Dealer in Australia or New Zealand;
    3. only applies to Resmed sleepvantage members with a valid Resmed sleepvantage membership number;
    4. only applies to AirMini accessories when purchased with an AirMini device;
    5. cannot be offered on other Resmed products;
    6. applies when the customer has returned their Resmed device and/or mask to the same Resmed Authorised Dealer they purchased the products from;
    7. is not valid with any other Resmed sleepvantage offer;
    8. excludes products that are part of Resmed Therapy Plans or Resmed EZ Subscriptions;
    9. is open to Australian and New Zealand residents aged 18 years or over only;
    10. is limited to one device and one mask refund per customer within a one-year period; and
    11. cannot extend beyond 31 December 2026.

       
  5. Resmed reserves the right to amend or cancel the terms of this offer without notice. Any valid claims submitted at the time of any cancellation will be honoured by Resmed.

     
  6. Except for any liability that cannot be excluded by law, Resmed (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under Resmed’s control); (b) any theft, unauthorised access or third party interference; (c) any claim for this offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Resmed) due to any reason beyond the reasonable control of the Resmed; (d) any tax liability incurred by a claimant; or (e) use of any product.